1. 什麼是pandapro? pandapro為一個每月訂購計劃，為你提供一連串精彩以及獨家滋味優惠的美食及雜貨訂購折扣。 2. 我可以如何使用pandapro優惠？ 訂閱服務後，你的優惠將在結帳時自動為你應用，非常方便！ 你也可隨時查看剩餘優惠。 只需轉到你的帳戶，然後點擊「管理訂閱」。 3. 我何時有資格使用我的pandapro優惠？ 當訂單達到計劃中指定的最低訂單金額，你就有資格使用pandapro優惠。 4. 我如何及何時可以取消我的pandapro計劃？ 你可以隨時取消服務，該取消將在下個月續訂日期生效。 要取消服務，請到「我的訂閱」下的帳戶，然後點擊「我要取消訂閱」。 取消訂購後，你可以繼續使用優惠，直到下個月續訂日期為止。 5. 我何時會收到帳單？ 當你選擇計劃並提供你的付款資料後，我們會在第一個月開始收費。 接下來幾個月內，你的計劃會在每月初次註冊的同一天自動更新，直到服務被取消。 6. 如註冊後想退出pandapro,我可以獲得退款嗎？ 對於你於訂購期結束前取消的月份，我們不予退款或按比例償還。 7. 除了我的計劃內的優惠外，我可以另享本身已有的優惠折扣嗎？ 當然可以! 只要是符合計劃中規定的最低訂購額，就可以使用pandapro免費送貨和自取折扣優惠之外的其他優惠券或優惠碼。 8. 我可於哪些平台上使用pandapro? 你可以使用foodpanda 手機應用程式去訂購服務和使用優惠。 請注意，無法透過網絡或手機網絡使用pandapro。 9. 如何申請pandapro? pandapro目前僅以提供受邀請的Beta版本。 如你收到邀請，請依照說明進行註冊。 我們正努力研究，希望盡快推出功能，讓更多人使用。 請密切期待！ 10. 為什麼在訂單中，我未能使用pandapro計劃的免運費優惠？ 當訂單消費過$120時，則可享免運費優惠。 11. 在提供免運費的餐廳訂單中，使用了免運費優惠，怎麼辦? 計劃中提供的免運費優惠適用於首筆訂單。 12. 如我的訂單被取消，已使用的免運費優惠可以退回嗎? 如果取消訂單，你的免運費優惠次數不會減少。 13. 我可從自取餐廳中，得到額外5%優惠嗎？ 額外5%優惠僅適用於foodpanda上附有折扣的自取餐廳，方可於結帳時自動享有額外95折優惠。 14. 我可於商務平台享受與我個人帳戶相同的pandapro優惠嗎？ 抱歉，pandapro所有優惠只適用於個人帳戶，並不適用於商務訂單。 15. pandapro 堂食優惠有甚麼限制？ 堂食兌換之折扣不設最低消費額，且適用於參與餐廳常規營業時間內，餐牌上所有的餐點；並不包括套餐/特別餐牌上的餐點。優惠受條款及細則約束，按此 參閱更多詳情。 16. pandapro堂食優惠可以於任何時候使用嗎？ pandapro折扣優惠不可與其他優惠同時使用。優惠每日均可兌換使用，除預先指明之節日：新年當日，農曆新年，情人節、復活節、中秋節翌日、平安夜、聖誕節、除夕等指定節日外。 17. 誰可享受無限次免運費優惠？ 新客戶和現有pandapro會員都可享受無限次免運費優惠。 18. 18. 如何獲得pandapro無限次免運費優惠? Pandapro無限次免運費優惠 1. What is pandapro? pandapro is a monthly subscription programme that allows you to receive exclusive deals and benefits on food and groceries. 2. How do I use my pandapro benefits? Upon subscription, all your benefits will be automatically applied for you at checkout, hassle-free! You can also check your remaining benefits at any time. Simply go to your account and click "Manage Subscription". 3. When am I eligible to use my pandapro benefits? You will be eligible to utilise your pandapro benefits once your order meets the minimum order amount specified in your plan. 4. How and when can I cancel my pandapro plan? You can cancel your subscription anytime, and the cancellation will be effective on the next monthly renewal date. To cancel your subscription, go to your account under “My subscription” and tap on “I would like to unsubscribe”. Once you cancel your subscription, you will continue to receive your benefits until the end of your next monthly renewal date. 5. When will I be billed? We will bill you for your first month as soon as you choose a plan and provide us with your payment information. For the following months, your plan will be automatically renewed on the same date as your initial signup every month, until cancelled. 6. Can I get a refund after I sign up? We will not make any refunds or prorated reimbursements for subscriptions cancelled prior to the end of your current subscription period. 7. Can I still use other promo codes on top of my plan benefits? Yes! You can use other vouchers or promo codes in addition to your pandapro free delivery and Pick-Up discount benefits, as long as you are eligible per the minimum order amount stated in your plan. 8. On which platform can I use pandapro? You can use your foodpanda mobile app to subscribe and use your benefits. Please note that pandapro is not accessible through web or mobile web. 9. How can I sign up to pandapro? pandapro is available to all customers to sign up. Please tap on your foodpanda application main menu and select 'Become a pro' to sign up. You will have to input your debit/ credit card details in order to subscribe to the plans. We currently only provide subscription only through debit/credit card purchases, and will be adding other payment solutions soon. 10. Why my plan free delivery is not applied on a particular order? Delivery fees would be 0 when the order amount is greater than $120. 11. My free delivery is used even when I placed an order from a free delivery restaurant? Free delivery provided in the plan are applicable for the first placed orders. 12.Will my free delivery be refunded back if my order is cancelled? Your free delivery quota will not be reduced in case there is an order cancellation. 13. Will I get extra 5% off on every pickup restaurant? No, extra 5% will only be applicable on the restaurant where there is an existing deal. 14. Can I enjoy the pandapro perks on my corporate account? Unfortunately, all pandapro benefits do not apply to any corporate orders. 15. Are there any limitations on the pandapro dine-in offers? No minimum order value is needed for discount redemption. The redeemed offer is applicable on all à la carte/regular menu items except combo menus/special set menus. T&C restrictions apply. For more details, visit here. 16. Can I use the dine-in offers anytime I want? Deals are applicable 7 days a week, except on the pre-listed dates such as New Year's Day, Chinese New Year, Valentine's Day, Good Friday, day after the Mid-autumn Festival, Silent Night, Christmas, New Year's Eve and such. Also note that the benefits cannot be combined with other ongoing offers/promotions by the restaurants. 17.Who can enjoy unlimited free deliveries? Both new subscribers and existing pandapro members could enjoy unlimited free deliveries. 18. Any limitations on unlimited free deliveries? pandapro unlimited free delivery campaign |
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